The aim of the guide, is to help tenants to fully understand and question the information presented to them. The guide is essential reading for effectively encoraging in tenant involvement. Tenants will hopefully find that the guide will become a critical friend, allowing them to challenge and help drive those 'value for money' improvements we are all striving to achieve.

At Home with Performance Reports - a Tenants Guide will help your tenants become un-fazed by graphs and jargon. It gives a series of questions to ask when considering performance reports and shows some of the pitfalls of: graphs, tables and statistics. Yvonne Atkinson at BDA says:

"It is so important in this new era of co regulation that tenants are involved and empowered . To do this landlords do have to ask themselves and tenants: How easy to understand are our performance reports? And : What help do tenants need to be able to interpret what we give them?  Our guide will help tenants truly understand some of the complex data and information that will be presented to them, helping them to make an informed judgement on the future of their services. It will be useful to staff whom find performance information difficult to follow.

"It has a truly comprehensive jargon buster section"

Alice Pearce is a consultant at BDA and is author of the new guide. The guide is available now and costs £145.00 plus VAT. To find out more information or reserve your copy email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0844 800 6887.