Many board members ask us – what is a balanced scorecard?
Many housing organisations and businesses use this approach to performance management since it was developed by Kaplan and Norton.
Organisations need to develop their own balanced scorecard for ‘real-life’ relevant and effective performance management.
Our in house training will help you bring a team together to improve what you do and from our workshop you will:
- Understand the origin of the Balanced Scorecard (BSC) developed by Kaplan and Norton.
- Understand the purpose of the BSC.
- Learn how to design from scratch a BSC using our 5-step process.
This training is ideal for performance management staff, heads of service and those responsible for organisational performance.
Meet the trainer
Our trainer is a change and improvement specialist and coach with years of experience in both the private and public sector (including 7 years in housing as Head of Performance). He has an impressive track record in bringing about sustainable change and service transformation.
In house courses mean for the cost of 3 external places you can train 12 people