The GO! Conference - For Governance Support Staff Keep up to date with the issues
Morning Session
9.0 Registration, Tea and Coffee
9.30 Chair's Opening Remarks
9.45 Rafael Runco Deputy Housing Ombudsman in England Keynote speaker. How will information from the Ombudsman Inform Regulation and how will changes in the way complaints are handled in the Localism Bill affect complaints procedures in Housing
10.45 Coffee
11.0 Governance and ‘new' models of community ownership e.g. Welsh Community Mutual Model or English Community Gateway the challenge for Governance officers Karen Perry Community Gateway's Head of Community Empowerment
11.20 Chair of a scrutiny panel to talk about co regulation from a scrutiny perspective (Chair invited)
11.45 Facilitated morning Workshops
12.45 Lunch
Afternoon session
Keynote speakers
1.45pm Governance and developing the community role of housing associations including taking on managing and providing wider public services where appropriate. Ruth Cooke Director of Finance at Midland Heart
2.10 Tim Sullivan from the TSA What's happening at the TSA and consultations expected on economic and consumer regulation
2.30 Facilitated afternoon workshops*
3.30 Conference Close
* Workshops choices
- Implementing changes to complaints procedures
- Succession planning for board and tenants panels
- Legal issues up date E&D Bribery Act etc
- Successful Audit Committees
- Board payment updates
for members of NAGO there will be a discount of 5%
For booking made before the end of July there will be a 15% discount
For more information or to book a place please email
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or call 0844 800 6887
