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Tel: 0844 800 6887 Fax: 0844 800 6887 

Board Development Agency  21 Belmont Rd  Exeter  EX1 2HF  (Registered Office) 

Company Number 5029426

Individual contacts:

Hugh Laird, Director This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Yvonne Atkinson, Director This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Sarah Rudge Finance Manager This e-mail address is being protected from spambots. You need JavaScript enabled to view it

John Panteney, Centre Manager This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Disclaimer

All information on the website is made available without any guarantee that it is accurate. The BDA accepts no liability for loss suffered through using the website to the maximum extent permitted by law. No liability for such matters as loss of income, profit or goodwill, as well as loss of any expected saving, is accepted. Liability for any inability to use the website and liability resulting from the use of information on this and other sites our website links is also excluded.

COMPLAINTS 

We are continually seeking ways to improve the service we are providing.  We are pleased to hear from you when our services are appreciated and have been delivered well, but we also want to know when you feel things have gone wrong or could have been handled in a different way.  We can use this information to find out if there is something wrong and put it right and to improve our services generally.

What is a Complaint?

 A complaint is an expression of dissatisfaction with the services, any consultant tutor or staff member engaged by BDA’s service or the system for arranging those services.  This may be about:

• The standard of service.
• Conduct, action, advice or lack of action by the consultant tutor or any of our staff.
• A complaint may be made by or on behalf of a candidate or other user of the service.

Complaints Procedure  

Our  complaints procedure is intended to resolve your complaint quickly and simply. You can make a complaint orally or in writing. In the first instance you may make your complaint on the telephone in person on our standard complaints form, by letter, e-mail or fax. Each complaint will be acknowledged and recorded by our Centre Manager whether the complaint is made in writing, in person, by telephone, by fax or by e-mail and this will be investigated and responded to by the Company Secretary or other appropriate person For full details of the complaints procedure please contact John Panteney on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or tel: 01392 661582 Mob: 07837564848