In this webinar we look at Dealing With Customer Complaints.
In this webinar we look at Understanding Your Residents Profile.
In this webinar we look at Working With Residents To Improve Governance and Service Delivery.
In this webinar we look at The Essentials of Project Management.
In this webinar we look at Using The Balanced Score Card To Monitor Performance.
In this webinar we look at What A Lean Review Is All About.
In this webinar we look at understanding the real purpose of performance management.
In this webinar we look at what the risks are to an organisation if it wishes to diversify into new areas of business.
What should the board be aware of? How might an organisation approach diversification? What do the regulators say?
Data Protection and cyber security issues continue to hit the headlines, and boards need to understand what’s at stake and how to manage the risks. In this webinar we will cover:
• What’s changing in 2016
• Understanding the cybersecurity problem
• GDPR compliance
• Managing the Risks
• What the Board needs to do
Getting the right skills on your board requires the right succession plan. In this webinar we talk about the skills needed today by boards; how boards can plan to make sure their team is diverse with the experience needed.
Dr Alice Pearce a governance officer leads this webinar and talks about best practice.
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