December
November
KIM (Knowledge and Information Management) from ombudsmen report
12 December 2024
The complexities of the housing crisis require modern and agile services. Earlier this year, the Housing Ombudsman published a report outlining the importance of effective knowledge and information management (KIM) practices. The report presented 21 recommendations across five key service areas.
GDPR is boring? Why it should beguile your Board
21 November 2024
This session addresses the challenges around GDPR to help you not only be compliant but strategically equipped to navigate its challenges. As housing association Board members, you are responsible for ensuring GDPR compliance and maintaining sensitive data, which is valuable on the dark web because it contains a variety of personal information that may be exploited for phishing, fraud, and other illicit actions.