As housing associations embrace artificial intelligence to enhance tenant services, streamline operations, and unlock new efficiencies, it is vital to pause and reflect on the ethical dimensions of this transformation. AI systems, while powerful, are not neutral. They inherit the biases of the data they are trained on and can inadvertently reinforce inequalities if not carefully governed.
In social housing, where decisions directly affect vulnerable individuals and communities, fairness, transparency and accountability must be embedded from the outset. From eligibility assessments to rent setting and welfare checks, AI must augment—not replace human judgement, ensuring that compassion and context remain central to service delivery.
In this session we will
- How housing associations can harness AI responsibly, guided by ethical frameworks that prioritise human-centric outcomes, data privacy, and environmental sustainability.
- Examine practical steps such as establishing AI ethics committees, conducting bias audits, and engaging tenants in the design and oversight of AI systems.
- Using examples from the sector and the latest governance models like the FAST principles (Fairness, Accountability, Sustainability, Transparency), we’ll talk about how to build trust, protect rights, and make sure that AI helps achieve housing equity.
Further Info
Presented by Rob Fletcher
Thursday 27 November 2025 | 1:00 pm to 2:00 pm
Our Webinars last 1 hour and are interactive; people can ask questions of the presenter and other attendees. If you or your organisation have a Webinar subscription you will be sent a link to join this Webinar prior to the session.
Fees:
This session is free for Webinar subscribers.
Not a subscriber? You can purchase this session for £80 plus VAT. Find out more here about becoming a subscriber. Contact us for more details.