Beginner Level (0–12 months experience)
This introductory training is designed specifically for UK social housing providers and offers a practical, step-by-step overview of effective minute-taking. There is no one-size-fits-all approach; however, minutes should reflect your board’s unique governance style while meeting regulatory expectations.
If you are new to minute-taking, this hands-on training will help you feel more confident, provide a clear structure, and support your ability to produce effective minutes. Boards, committees and regulators rely on minutes, not just as administrative records but as a key part of good governance, and accurate minutes demonstrate decision-making, compliance and accountability.
During a regulatory inspection, Regulators in England, Scotland and Wales require governance records as proof of decision-making and accountability. Effective minutes provide comprehensive, accessible documentation that demonstrates openness, tenant voice, and assurance.
What You Will Learn
Legal and governance foundations: how governance standards shape minute-taking and what regulators, auditors and stakeholders expect.
Core minute-taking skills: effective preparation before meetings, active listening, structured minute-taking, and distinguishing key discussions from unnecessary detail.
Writing effective minutes: turning notes into clear, professional minutes, writing for readability and clarity and using plain English.
Striking the right balance: meeting the needs of multiple audiences and summarising discussions without losing context by making sure to capture decisions and action plans.
Accuracy and quality control: checking and validating your minutes, understanding what can and cannot be changed and applying consistent formatting and templates.
Practical tips and techniques: proven minute-writing conventions, real examples, templates and common mistakes and how to avoid them.
Additional Information
This training will be provided online using Zoom over three sessions of two hours each, making it the equivalent of a half-day session. Both sessions will be recorded and made available on our website for you to view again at your convenience.
This training session is aimed at people who are new to minute taking, they have probably been doing it for less than 1 year.
The cost of this training is £575 + VAT.
Two additional hours of assistance, which include a review of the minutes, support, and feedback on taking notes and minutes, can be offered for an additional £125 + VAT.
10% discount for Go! members.
When:
- 1 June, 8 June and 15 June 2026 | 10:00am – 12:00pm
Contact us to book onto training, or express an interest in the later dates
The programme is also available and tailored to your organisation.
We offer extended, bespoke versions of this training tailored to your organisation’s position and needs. Please contact us for more details and a specific quote.