Tenants, the media, and the regulators have all drawn attention to the need for social housing providers to engage with their tenants. In particular, in England the consumer standards have reiterated the importance of tenant voice, relationships, accountability, quality, and complaints. This is no different in Wales and Scotland, it continues to be central to effective and responsive service delivery.
What you will learn
- How to build your involvement strategy and make accountability ‘real’
- What skills you need to have in your organisation
- How to make best use of the information you receive
Further info
Thursday 12 June 2025 | 1:00 pm to 2:00 pm
This session is suitable for all Board members operating in England, Scotland and Wales
Presented by Deborah Walthorne
Deborah is a consultant with 35 years of experience in social housing and the public sector. A governance and change specialist, she has spent 5 years working on mergers with some of the UKs biggest Housing Groups.
She has been a Board member and Audit and Risk committee member of two housing associations.
Our Webinars last 1 hour and are interactive, people can ask questions of the presenter and other attendees.
This session is free for Webinar subscribers, you will be sent a link to join prior to the session.
Not a subscriber? You can purchase this session for £80 plus VAT. Contact us for more details. Find out how to become a subscriber here.