Learning from complaints and regulatory reports.
When it comes to the regulators, our perceptions may vary, but one undeniable fact is that they play a crucial role in overseeing the English Social Housing sector. One of their primary responsibilities is to provide the sector with valuable insights gleaned from their work. These insights shed light on the industry’s shortcomings and offer guidance to providers, helping them steer clear of similar pitfalls.
In this session, we will delve into the wealth of information provided by regulators, focusing on reports generated by the Housing Ombudsman and the Regulator of Social Housing.
These reports not only pinpoint where providers may be faltering but also extend a helping hand to ensure others do not repeat the same mistakes.
We will look at:
Understanding Regulators’ Role in this area:
- The essential role that regulators play in monitoring and improving the sector
- The objectives and responsibilities of regulators, such as the Housing Ombudsman and the Regulator of Social Housing
Reports as a Source of Knowledge:
- Reports from regulators serve as a goldmine of information for industry stakeholders
- Which areas for improvements do the reports pinpoint?
Learning from Mistakes:
- Examples from the reports highlight the common mistakes made by providers
- Understand how lessons from these reports can be instrumental in preventing similar errors
Guiding the Way Forward:
- Examine how the reports not only identify issues but also offer advice and recommendations for improvement
- Learn how governing bodys can leverage this guidance to enhance their operations
The training will be 1.5 hours, held online, and will cost only £110 (plus VAT) per person.
17 January 2024 | 12:00 – 1:30 pm. Contact us to book your place.
We are also able to offer an extended, bespoke version of this training tailored to your organisation’s position and needs. Please contact us for more details and a specific quote.