We will examine the key points Board members need to consider in their thought processes going forward in light of the changing standards and the Regulator’s suggested methods for inspection. We will discuss the areas and steps your Board should be prioritising. Although the precise regulatory approach after April 2024 is still being developed, the Regulator has provided sufficient guidance for providers to know what to expect.

We will look at: 

• The new Standards, what has changed and where your priorities should be focused.
• Clarity on regulatory inspections and their significance.
• Insights into the evolving landscape of Consumer Standards regulation.
• Practical tips for navigating the regulatory environment effectively.
• Insight into how improved complaints handling can help you implement the new standards.