In this webinar session, we will unpack the expectations for both repairs teams and the wider organisation to ensure you meet and exceed the new consumer standards. The Regulator of Social Housing (RSH) introduced the new Consumer Standards in April 2024, placing a strong emphasis on repairs and maintenance.
What you will Learn
- Changes in the consumer standards: an understanding of the latest regulations regarding repairs and maintenance.
- Expectations for repairs teams: We’ll delve into the specific responsibilities of repair teams under the new standards, covering aspects.
- Expectations for the wider organisation: we will explore the broader organisational changes required to meet the standards.
- Board member’s responsibilities: we will discuss your crucial role in ensuring compliance with the Consumer Standards.
Presented by Tamara Robertson
Thursday 6 June 2024 | 1:00 pm to 2:00 pm
Our Webinars last 1 hour and are interactive, people can ask questions of the presenter and other attendees. If you or your organisation have a Webinar subscription you will be sent a link to join this Webinar prior to the session.
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