When it comes to regulators, our perceptions may vary, but one undeniable fact is that they play a crucial role in overseeing The Social Housing sector. One of their primary responsibilities is to provide the sector with valuable insights gleaned from their work. These insights shed light on the industry’s shortcomings and offer guidance to providers, helping them steer clear of similar pitfalls.

In this session, we will delve into the wealth of information provided by regulators, focusing on reports generated by the Housing Ombudsman and the Regulator of Social Housing.

These reports not only pinpoint where providers may be faltering but also extend a helping hand to ensure others do not repeat the same mistakes.

We will look at: 

Understanding Regulators’ Role:

• The essential role that regulators play in monitoring and improving sectors.
• The objectives and responsibilities of regulators, such as the Housing Ombudsman and the Regulator of Social Housing.

Reports as a Source of Knowledge:

• Reports from regulators serve as a goldmine of information for industry stakeholders.
• which areas do the reports pinpoint where providers need to improve?

Learning from Mistakes:

• Examples from the reports highlight the common mistakes made by providers.
• Understand how lessons from these reports can be instrumental in preventing similar errors.

Guiding the Way Forward:

• Examine how the reports not only identify issues but also offer advice and recommendations for improvement.
• Learn how governing boards can leverage this guidance to enhance their operations.