Drawing on key lessons from recent reports and regulatory activity across the UK social housing sector can help Board Members understand and manage the changing landscape in England, Scotland and Wales.
With the regulators and ombudsmen focusing on tenant safety, service quality, organisational culture and accountability; understanding thier priorities, expectations and findings from can move Boards beyond just compliance and focus on evidence, assurance and ongoing improvement.
While oversight bodies are often seen as focusing on fault-finding, understanding their roles and outputs can offer valuable insights by learning from recent findings on repairs, complaints, governance and tenant voice, they can better support their organisations and the communities they serve.
What you will learn
This session will show Boards and officers how to use these findings to strengthen governance, improve outcomes for tenants and build stronger organisational accountability.
Understand the roles and expectations of the Housing Ombudsman and housing regulators across England, Scotland and Wales.
Look at lessons from recent regulatory judgements, severe maladministration cases, assurance reviews, and thematic reports from the sector.
Learn how to read regulatory findings and Ombudsman reports to spot governance risks, service delivery issues and areas where you can improve.
Take a closer look at new sector priorities like tenant safety, repairs and housing conditions, handling complaints, managing knowledge and information, and evidence-based assurance.
Get practical strategies to help Boards improve oversight, build a positive organisational culture, engage tenants and boost accountability by putting regulatory learning into action.
Further info
Thursday 4 June 2026 | 1:00 pm to 2:00 pm
This session is suitable for all Board members operating in England, Scotland and Wales
Presented by Bill Gill
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