January

Learning from Complaints and Regulatory Reports

17 January 2024
(Staff and Board Members). When it comes to regulators, our perceptions may vary, but one undeniable fact is that they play a crucial role in overseeing The Social Housing sector. One of their primary responsibilities is to provide the sector with valuable insights gleaned from their work. These insights shed light on the industry’s shortcomings and offer guidance to providers, helping them steer clear of similar pitfalls.

In this session, we will delve into the wealth of information provided by regulators, focusing on reports generated by the Housing Ombudsman and the Regulator of Social Housing.

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