October

Introduction to Governance & Regulation in Wales

1 October 2026
This webinar will provide you with the knowledge and practical insights to navigate the evolving Welsh regulatory framework, understand the governance implications of the Homelessness and Social Housing Allocation (Wales) Act 2026 and strengthen your organisation’s compliance, assurance, and strategic decision-making. Whether you are a Board Member, executive, or governance professional, you will gain a clearer understanding of regulatory expectations, effective governance practices, and the tools to build a resilient, accountable organisation prepared for the challenges and opportunities in Wales’ social housing sector.

September
July

Are We Measuring What Matters? A board’s guide to meaningful performance oversight

2 July 2026 (Board members)
Are you measuring what matters, asking the right questions and using performance information effectively? This session will help Boards and Executive teams move beyond compliance reporting to develop a more strategic approach to performance management, using data and insight to improve accountability, support better decision-making and drive organisational improvement.

June
September
June
September

Introduction to Governance & Regulation in Wales

12 September 2024 (Board Members)
Introduction to Governance & Regulation in Wales: Board Members, Executives, and Governance teams in the Welsh social housing sector. Improve your understanding of effective governance and ensure regulatory compliance in Wales. Explore the Welsh regulatory framework, learn about codes of governance and conduct, and discover strategies to implement best practices that foster a culture of good governance within your housing association.

June

Performance management and business improvement

Social housing providers operating in todays environment must get the basics right to survive and thrive. Effective performance management is a important part of this, providing Boards and executives with a clear view of current performance and routes for future improvement.You will gain insights into critical aspects of performance management, learn to avoid common pitfalls and understand the importance of using accurate data to make informed decisions.

October
Helpful Tips

The Monitoring Role of The Board

The board of a housing association is tasked with overseeing various aspects, including operational efficiency, strategic direction, financial performance, and overall conduct.As a board member in this session you learn how to optimally manage operational, strategic, and financial performance within housing associations and understand the pivotal role that board members play in UK social housing.

Chairs of Audit Committee Round Table (1)

Introduction To Governance & Regulation In Wales

Are you a dedicated Board Member, Executive, or part of the Governance team in the Welsh social housing sector? Whether you’re just starting your journey or aiming to deepen your expertise on the fundamental principles of effective governance, this Webinar covers the basics of good governance including making reference to the Codes of Governance, Code of Conduct and the key principles around how Boards can lead a culture of Good Governance .This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the housing sector.

September
October
September
May
April
January
October
September
May
Housing Ombudsman Logo

Ombudsman complaints handling code

13 May 2021 – This webinar will look at the new complaint handling code set by the Housing Ombudsman in July 2020. Find out what residents rights are. How can residents access the complaints procedure? How to ensure a fair and resident focused complaints handling process. How to create a positive complain handling culture through continuous learning and improvement.  Self Assessment and demonstration of this learning in annual reports.