October
Helpful Tips

The Monitoring Role of The Board

The board of a housing association is tasked with overseeing various aspects, including operational efficiency, strategic direction, financial performance, and overall conduct.As a board member in this session you learn how to optimally manage operational, strategic, and financial performance within housing associations and understand the pivotal role that board members play in UK social housing.

Chairs of Audit Committee Round Table (1)

Introduction To Governance & Regulation In Wales

Are you a dedicated Board Member, Executive, or part of the Governance team in the Welsh social housing sector? Whether you’re just starting your journey or aiming to deepen your expertise on the fundamental principles of effective governance, this Webinar covers the basics of good governance including making reference to the Codes of Governance, Code of Conduct and the key principles around how Boards can lead a culture of Good Governance .This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the housing sector.

September
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October
September
May
Housing Ombudsman Logo

Ombudsman complaints handling code

13 May 2021 – This webinar will look at the new complaint handling code set by the Housing Ombudsman in July 2020. Find out what residents rights are. How can residents access the complaints procedure? How to ensure a fair and resident focused complaints handling process. How to create a positive complain handling culture through continuous learning and improvement.  Self Assessment and demonstration of this learning in annual reports.