KIM (Knowledge and Information Management) from ombudsmen report
The complexities of the housing crisis require modern and agile services. Earlier this year, the Housing Ombudsman published a report outlining the importance of effective knowledge and information management (KIM) practices. The report presented 21 recommendations across five key service areas.
Inspections for small and medium sized organisations – from people who have been there
Navigating a regulatory inspection can be challenging, especially under the new English inspection regime for social housing providers. This session is designed to give you first hand insights from two housing associations that have recently undergone inspections by the Regulator of Social Housing.
GDPR is boring? Why it should beguile your Board
This session addresses the challenges around GDPR to help you not only be compliant but strategically equipped to navigate its challenges. As housing association Board members, you are responsible for ensuring GDPR compliance and maintaining sensitive data, which is valuable on the dark web because it contains a variety of personal information that may be exploited for phishing, fraud, and other illicit actions.
Cyber Security – Board Cyber Security Toolkit
Cyber Security – final part of our series on the Board Cyber Security Toolkit
As cyber threats grow in sophistication and frequency, housing associations and organisations alike must keep ahead of the curve. In this fourth session of our cyber security series, we look at threat detection and mitigation strategies to help you defend against current cyber attacks.
Introduction to Governance & Regulation in Scotland
During this session, you can gain insights into the governance of Scotland’s social housing sector. Whether you’re new to the field or looking to enhance your understanding of governance principles, this session will provide you with the tools to navigate housing regulation complexities. We’ll also discuss the latest updates from housing regulators, focussing on the performance of social landlords and the challenges they face.
Introduction to Governance & Regulation in England, including changes in consumer standards
Whether you are new to governance or looking to improve your knowledge, this session will dive into the essential principles of good governance and the latest changes in consumer standards specific to England. Explore the regulatory framework of the Regulator of Social Housing, the Code of Governance, and the Code of Conduct, all geared toward fostering strong governance practices in the English context.
Roles and Responsibilities of Effective Directors/ NEDs
03 October 2024
Aimed at guiding both new and experienced Board Members through the key responsibilities that define their roles. It offers essential knowledge for new board members, making it an ideal resource for induction programs. The session also serves as a refresher for experienced members. Attendees will gain a solid understanding of what it means to be an effective director or board member, particularly in the social housing sector in the UK. Key learning points include understanding the duties of directors and how they can contribute to organisational success.
Introduction to Audit and Audit Committes
Audit Committees have become a key element of Board governance within the sector, providing vital assurance to the Board. The basic assurance role of Audit Committees has expanded as activities have become more complex and the importance of technology in delivering services has increased.
Introduction to Governance & Regulation in Wales
Introduction to Governance & Regulation in Wales: Board Members, Executives, and Governance teams in the Welsh social housing sector. Improve your understanding of effective governance and ensure regulatory compliance in Wales. Explore the Welsh regulatory framework, learn about codes of governance and conduct, and discover strategies to implement best practices that foster a culture of good governance within your housing association.
An Introduction To The Sector – Social Housing Past, Present & Future
Join our webinar to gain a comprehensive understanding of the evolution of UK housing associations and their impact on communities. Ideal for new Board Members or those beginning their journey in social housing, this session will equip you with the knowledge to confidently navigate the sector’s complexities.
Board Review Essentials
Whether leading internally or seeking external expertise, this session will provide tools and strategies to navigate governance challenges and future-proof your organisation. This webinar offers an opportunity to understand governance practices, improve decision-making, and align with long-term goals
Introduction To Sustainability and Climate Change For Housing Association Boards
There has never been so much content, so many opinions and so much urgency around sustainability and the environment. This introductory training session provides some important anchor points to support the attendee in framing the sustainability challenge and to identify points of alignment between your organisational strategic objectives and sustainability goals.
Introduction To Net Zero Carbon For Housing Association Boards
This training session seeks to build a foundation of principles, language and ideas for the decarbonisation journey to net zero carbon. The session introduces some of the language of climate change and decarbonisation and helps understand the differences between shorter-term policy objectives.
Performance management and business improvement
Social housing providers operating in todays environment must get the basics right to survive and thrive. Effective performance management is a important part of this, providing Boards and executives with a clear view of current performance and routes for future improvement.You will gain insights into critical aspects of performance management, learn to avoid common pitfalls and understand the importance of using accurate data to make informed decisions.
Tenant Engagement
This webinar will help you understand the Board’s role in supporting effective tenant engagement in your organisation and how the tenant voice impacts your decision-making, strategy, and the way you deliver services.
Consumer standards and repairs – what are the impacts of the changing consumer standards on your repair service
Consumer standards and repairs – what are the impacts of the changing consumer standards on your repair service. we will unpack the expectations for both repairs teams and the wider organisation to ensure you meet and exceed the new consumer standards. The Regulator of Social Housing (RSH) introduced the new Consumer Standards in April 2024, placing a strong emphasis on repairs and maintenance.
AI Threats and Opportunities: Navigating the Future
AI Threats and Opportunities: Navigating the Future. The rapid advancement of artificial intelligence is having a profound impact on businesses, sectors, and communities, and the social housing sector is no exception. In this session, Board members will gain valuable insights into the key threats and opportunities presented by artificial intelligence. Participants will gain a thorough understanding of the potential benefits that AI can offer in driving positive change within their organisations, as well as the necessary strategies required to effectively address potential challenges.
Damp and mould, what can we learn from others and how can we keep up momentum
Damp and mould, what can we learn from others and how can we keep up momentum.
Supported Housing and Care – What Do Board Members Need To Know?
This webinar is for new and existing social housing Board Members who want to learn about service delivery, financial constraints, and resource management in the supported housing sector. It covers a wide range of topics, including housing options for older people such as Independent Living, Sheltered Housing, and Residential Care Homes.
Regulating the Consumer Standards. What do Boards need to know and how should they prepare?
In this session, specifically designed for English Housing Providers, we will consider what the Board need to know to be prepared for the new Consumer Standards and Regulatory Inspections (formerly In-Depth Assessments) regime implemented by the Regulator of Social Housing.
Data protection and update on the Data Protection and Digial Information (DPI) bill
In this webinar, Boards will gain both a refresher on their understanding of GDPR’s fundamental principles and new insights into the latest developments post-2018, including the recent Data Protection and Digital Information Bill, which marks the transition from EU law to a post-Brexit UK.
Equality Diversity and Inclusion (EDI) – Part 2 – Practical details
Welcome to our Equality, Diversity, and Inclusion webinar series for UK-registered social housing providers. In this second session we will specifically address the requirements of the Public Sector Equality Duty (PSED), especially when performing functions of a public nature.
Equality Diversity and Inclusion (EDI) – Part 1 – The background
Welcome to our Equality, Diversity, and Inclusion webinar series for UK-registered social housing providers. The session is intended to help Board Members understand the regulatory framework and requirements. In this session there is a focus on key legislation; the Equality Act 2010 (EA 2010) and the Public Sector Equality Duty (PSED), as well as other applicable regulations.
Fraud; What does a Board Member need to know about preventing fraud?
Fraud; What does a Board Member need to know about preventing fraud?
In this session, we’ll delve into the legislative landscape, focusing on pivotal measures like the Prevention of Social Housing Fraud Act 2013 shed light on the different fraud risks that registered providers face and offer strategic insights into the actions Boards can take to fortify their defences against fraudulent activities.
Cyber Security Series, Part 3: Strengthening Your Defences!
This session will help you understand the roadmap for effective incident response planning and provide actionable insights that you can use right away to improve your organisation’s cybersecurity resilience.
In recent years, the rise in cyberattacks has highlighted the critical need for UK housing associations to understand the security risks they face and to use available resources to fortify their defences.
Health and Safety: what a board member needs to know
Health and Safety is an important knowledge for Board Members of Registered Social Housing providers. Boards must be aware of their responsibilities and ensure that executives provide adequate assurance, as the regulator emphasises that they have the last say regarding the health and safety of workers and tenants. This session covers sector risk profiles, major concerns like fire and asbestos, and more. It also emphasises the critical role boards play in prioritising health and safety. Board responsibilities, commitment demonstrations, gaining assurance, and fostering a health and safety culture are explored.
Finance III – Financial Statements and Narrative reports
This educational webinar designed to improve your understanding of housing association accounts. We will delve into the nuances of financial statements, Directors’ Reports, and accompanying notes to equip you with the knowledge and abilities you need to navigate the world of financial statements and narrative reporting in the dynamic social housing sector.
Finance II – budgeting and management information
Any housing association Executives and board members set the direction for its success, so understanding management and budgetary data is essential to making well-informed decisions, staying on track with goals, and maintaining financial stability. This training encourages board member accountability, stakeholder trust, and effective governance. with insights into understanding resource allocation and strategic decision-making to address different community needs.
Finance I – The accounting building blocks
Understanding the key financial elements assures that board members and executives have proactive identification and management of potential challenges, fostering stakeholder confidence and compliance with legal and regulatory frameworks.
2024 – The housing challenges ahead
In 2024, the UK social housing industry is set for a transformation with the Social Housing (Regulation) Act 2023, which empowers the Regulator (RSH) for more stringent oversight, extending to proactive assessments of landlords failing to meet standards. Landlords must report on the RSH’s Tenant Satisfaction Measures (TSM) and updated consumer standards, with a submission deadline of June 30, 2024, for providers with over 1,000 homes. Additionally, registered building control approvers and high-rise developers face registration deadlines by April 6, 2024.
Roles and Responsibilities of Effective Directors
Have you been appointed to a Board for the first time? We will unveil the fundamental roles and responsibilities that define effective directors and board members. This session aims to equip you with the essential knowledge of any new board member’s induction plan, providing a solid foundation for your journey ahead.
Part two – Cyber security
The need for cyber security has grown due to the increasing frequency of cyber attacks, making it more important than ever to understand security flaws in your organisation and the tools available to you. In this session we will look at two more areas from the Board Cyber toolkit.
GDPR is boring? Why it should beguile the board?
In this session, we’ll revisit the core principles of GDPR and their significance, and understand the changes and developments since the initial compliance rush in 2018. We’ll also explore risk areas that are particularly pertinent to board members and their organizations, key areas for reporting and discover essential questions to ensure ongoing compliance for both you and your housing association.
Changes To Consumer Standards
The Social Housing Regulation Bill was passed last summer and incorporates many of the Charter’s principles, but is your organisation prepared? In addition the regulator is now consulting on updated consumer standards and has started talking about its findings from trial Consumer Standard IDAs.
Introduction To Governance & Regulation In England
This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the housing sector, as we will delve into the Regulator of Social Housing’s regulatory framework, and the Code of Governance and Code of Conduct to help you understand how they assist you to deliver good governance from the top down.
Introduction To Governance & Regulation In Scotland
This Webinar covers the basics of good governance including making reference to the Code of Governance, Code of Conduct and the key principles around how Boards can lead a culture of Good Governance. This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the sector.
Social Housing Past Present & Future – An Introduction To The Sector
7 September 2023
This webinar will give you an understanding of social housing. Its history and why things are done the way they are. A really good opener for new Board Members or people who are new to the sector. It will of course include acronyms and will direct you to the BDA’s glossary.
Data Sorytelling
20 July 2023
This webinar is aimed at Board Members of Housing Associations registered in the UK. We will explore the benefits of data storytelling and how it differs from data visualisation to help you make better decisions and drive actions that make a real difference.
England – Introduction To Value For Money
13 July 2023
Value for Money is one of the economic benchmarks and a fundamental component of the regulator’s In-Depth Assessment process of Social Housing providers in England and since the remainder of the organisation follows the Board Members’ lead, therefor they must first understand the regulator’s requirements and will want to keep up to date and adopt best practices, especially those relating to Value for Money.
Cyber Security
6 July 2023
As a result of the rise in cyberattacks, there is a greater need than ever for cyber security, making it crucial to be aware of any security gaps in your company’s operations and the tools at your disposal. This webinar is aimed at Board Members with social housing provider organizations, In this session, we will explore a variety of cyber viewpoints and highlight the differences between perceived and actual cyber security gaps.
Tenancy Law
29 June 2023
In this webinar session, we will explore the main types of social housing tenancies in England, Scotland and Wales and identify what Board members need to know about being a good landlord and ensuring you operate within the law and remain compliant with Regulatory standards.
Scotland and Wales Introduction To Value For Money
22 June 2023
Value for Money remains an important aspect of the regulatory regime for Regulators in Scotland and Wales. The regulatory Framwork in both countries require associations to provide evidence of compliance with Standards that include the delivery of value for money. This session will look at how associations ensure they are meeting the demands for good practice and continuous improvement.
Renting Homes (Wales) Act 2016
15 June 2023
The Renting Homes Act 2016 represents the most significant revision to Welsh housing law in decades. The act has changed the way all providers in Wales operate, from the way their contracts are provided, homes are maintained and how providers communicate with their tenants. In this session, we will look into what the Renting Homes (Wales) Act 2016 (commenced on 1st of December 2022) means for tenants and landlords. Aimed at Social Housing provider Board Members and senior Governance Staff..
Supporting Tenant Engagement
18 May 2023
This session will help you understand the Board’s role in supporting effective tenant engagement in your organisation and how the tenant voice impacts your decision-making, strategy, and the way you deliver services.
Part Two – Asset Management In Social Housing
11 May 2023
Asset management In Social Housing this webinar discusses the purpose and structure of an asset management strategy and investment plan.
Board Review Essentials
4 May 2023
Whether you are conducting the Board Review in-house or using someone external to conduct it our Webinar will walk you through the essential components of a Board review and what you need to do as Board members.
Changing technology trends within sector
20 April 2023
Learn more about the rapid change of technology in the sector and the opportunities this presents, as well as risks.
GDPR is boring? Why it should beguile the board?
23 March 2023
GDPR hit the headlines in early 2018. This webinar will remind you what the GDPR is all about and update you on the changes since then.
Equality, Diversity & Inclusion – Part Two
9 March 2023
These training sessions will give you a good grounding in what Housing Associations must do to demonstrate equality and diversity in England Scotland and Wales and what the NHF Code of governance and UK Code of Corporate Governance says about the importance of culture, integrity, equality and diversity.
Equality, Diversity & Inclusion – Part One
2 March 2023
This first one hour webinar will look at what is meant by the nine protected characteristics. Each characteristic will be examined in detail including where those characteristics may be treated differently from each other as well as each within the context of discrimination and harassment.
Company Structures and Subsidiaries in Social Housing
9 February 2023
In this webinar, we will look at group structures and what kinds of groups there are in social housing.
Finance III – financial statements and narrative reports
2 February 2023
This session will build on the previous session on Housing Association accounts by exploring the detail of the accounts, including the Directors’ Report and the notes to the accounts.
Finance II – budgeting and management information
26 January 2023
This session will consider the use and value of budgeting within registered providers. Looking at the business planning and budgeting process and maximising the use of data.
Finance I – the accounting building blocks
19 January 2023
In this session we will identify and explain the key financial elements of housing association accounts and will also review some of the terminology used in finance to help aid Board members understanding.
2023 – The Housing Challenge Ahead
12 January 2023
It’s been a difficult few years with a lot of challenges. What can we prepare for? What challenges are on the horizon?
Join this webinar to discuss what will the challenges be for the Housing Sector.
Introduction To Sustainability
24 November 2022
This webinar is aimed at Board Members and Governance professionals to give them a foundational understanding of what sustainability is and how it aligns with the core purpose of the social housing sector.
Asset Management In Social Housing – Part 1
10 November 2022
Part 1 – a beginner’s introduction to asset management, looking at what is meant by asset management in social housing, why it is important and what a Board needs to ask.
Introduction To Governance & Regulation In Scotland
6 October 2022
This Webinar covers the basics of good governance including making reference to the Code of Governance, Code of Conduct and the key principles around how Boards can lead a culture of Good Governance .This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the sector.
Role and Responsibilities of Effective Directors
8 September 2022
Have you been appointed to a Board for the first time? This webinar will set out the Role and Responsibilities of Effective Directors. Understanding this is an important part of a new board member’s induction Plan. This bite size learning will give members an excellent grounding in their new role. It’s a good refresher for more experienced members too.
Cyber Security
14 July
With the growing importance of Cyber Security this session will cover various cyber perspectives and you will gain insights to help you improve cyber governance, risk and overall compliance position in your organisation.
Transformation Road Maps – how do you know which map to pick up?
23 June
Learn more about the tools and techniques that help board members ensure that when they are being presented with organisational change blueprints and maps, they can challenge to ensure they are sequenced, cross functional and aligned to common goals with means of tracking.
Board Review Essentials
12 May
Whether you are conducting the Board Review in-house or using someone external to conduct it our Webinar will walk you through the essential components of a Board review and what you need to do as Board members.
What is Treasury Management?
7 April 2022
Bill presents Treasury Management to Board Members in a simple, user friendly format.
Resident’s Scrutiny
23 March 2022
Exploring how Resident Scrutiny can be used to empower and engage residents.
GDPR – What You Need To Know
20 January 2022
GDPR hit the headlines in early 2018. This webinar will remind you what the GDPR is all about and update you on the changes since then.
The Monitoring Role of The Board
13 January 2022
Performance monitoring is a means to an end, never an end in itself. It helps keep performance on the right track. Learn what is the role of the board and what is the responsibility of managers and the Executive?
Introduction To Governance & Regulation In Scotland
7th October 2021
This Webinar covers the basics of good governance including making reference to the Code of Governance, Code of Conduct and the key principles around how Boards can lead a culture of Good Governance .This Webinar is essential for Board Members, Executive and Governance staff, particularly those new to the role or to the housing sector.
The Role of The Board In Strategic Decision Making
23 September 2021
Come and find out about the Board’s strategic role in promoting the success of the organisation.
This webinar is useful for new Board members as part of their induction programme or for those Board members who want to refresh their knowledge.
Social Housing Past Present & Future – An Introduction To The Sector
16 September 2021
This webinar will give you an understanding of social housing. Its history and why things are done the way they are. A really good opener for new Board Members or people who are new to the sector. It will of course include acronyms and will direct you to the BDA’s glossary.
Roles and Responsibilities of Effective Directors
9 September 2021
Have you been appointed to a Board for the first time? This webinar will set out the Role and Responsibilities of Effective Directors. Understanding this is an important part of a new board member’s induction Plan. This bite size learning will give members an excellent grounding in their new role. It’s a good refresher for more experienced members too.
Cyber Security & Information Security Toolkit – The Essential Guide For Board Members
15th July 2021
This webinar will update you on the latest news and developments. It will also consider the lessons learned from recent high profile cyber breaches so we can apply them.
Introduction To Value for Money England
1st July 2021
Providing insights gained from extensive involvement with VFM statements in English Registered Providers over the past few years and what lessons can be learnt by Scottish and Welsh RSLs from good and poor practice in England.
An Introduction To Financial Reporting For Housing Associations – Part 2
17 June 2021 – This session will build on the previous session on financial reporting by looking at the financial statements and what they can tell us. This session will also cover the narrative report and what that includes.
An Introduction To Financial Reporting For Housing Associations – Part 1
26 May 2021 – This session will look at the building blocks to the financial statements and explain to board members the differences between financial and management accounts, assets and liabilities, income and expenditure. The session will explain some of the terminology used in finance and try to bring finance to life to aid board member’s understanding.
Effective Resident Engagement
20 May 2021 – The Charter for Social Housing Residents gave a clear signal around the importance of placing residents at the heart of landlord decision-making. In this session, Darren Hartley – TAROE Trust’s Chief Executive will discuss the key things that Governance and other staff need to consider to ensure that a strong resident focus can be maintained from the perspective of good governance.
Ombudsman complaints handling code
13 May 2021 – This webinar will look at the new complaint handling code set by the Housing Ombudsman in July 2020. Find out what residents rights are. How can residents access the complaints procedure? How to ensure a fair and resident focused complaints handling process. How to create a positive complain handling culture through continuous learning and improvement. Self Assessment and demonstration of this learning in annual reports.
Equality, Diversity and Inclusion Part 2 – The Board’s Role
25 March 2021 – Building on last weeks Webinar, part 2 builds upon the Board members understanding of Equality, Diversity and Inclusion. Carol and Mark will cover the role of Board members in ensuring the organisation is compliant with the current law and regulatory standards.
Asset Management In Housing – Part 2
11 March 2021
The second, more in-depth webinar about Asset Management in Social Housing. We will look at investment, compliance, risk, understanding longer term decision making, the balance of investment and development/regeneration.
Asset Management In Housing – Part 1
1 March 2021
This webinar is an introduction to asset management. It covers the main elements of asset management, the risks Boards should be aware of and the questions Boards should be asking to get assurance. There will be a brief overview of the operational aspects and a bit of myth busting, so its good for those Board members new to housing or just new to asset management.
Introduction to ESG Reporting
28 January 2021
ESG (environmental, social and governance) reporting has been very much in the news of late but what is it all about? This session will explain the basics of ESG reporting, why it is becoming increasingly important in the capital markets and what it means for registered providers when seeking capital. The session will also provide a brief overview of the various standards around ESG reporting that are starting to appear within the sector.
The NHF Code of Governance 2020
22 January 2021 – The new NHF Code of Governance has been long awaited and seeks to reflect the key challenges facing today’s complex social housing organisations and the part Boards play in leading their organisations. This webinar will look at the 4 themes within the code and what they mean for you as Board members. We will also look at the implications for your organisation’s governance practice and how you can demonstrate compliance.
Procurement in Social Housing
17 January 2021
Effective and robust procurement processes, and their subsequent application, are key to the success of your organisation. This webinar will explore the role of Board and Committee Members in setting standards and providing scrutiny of procurement activities. Covering key topics including: – Governance Frameworks. Purchase or Procure what’s the difference? The Procurement cycle. Responsibilities within the procurement cycle. Reporting, oversight & governance, Identification of common problems.
Brexit and Social Housing
21 December 2020
With 35 days to go before the Brexit transition period what will be the effect of exiting without a free trade agreement? What will be the effect on our communities and housing? How will this be affected by the pandemic and the governments approach?
Introduction To Audit
10 December 2020
This session will consider the general role of ‘audit’ and consider the two main functions that Boards come across – internal and external audit. The session will look at their key roles and responsibilities, especially the major differences between them. Delegates will learn how to get the most out of both functions and there will a general discussion at the end to take questions from delegates if they have any issues regarding their auditors.
What Is Treasury Management?
4 March 2020
Treasury management is often an area that many board members see as a total mystery and full of jargon. This session is intended to dispel many of those myths and present treasury management in a simple format. It is ideal for all board members and officers new to treasury in housing associations.